Shipping and Delivery Policy

Introduction

At Camdell, we strive to provide you with the best possible shipping and delivery experience. This policy outlines our shipping methods, delivery timeframes, costs, and other important information to ensure your order reaches you smoothly and efficiently.

Shipping Methods

We offer the following shipping methods:

• Standard Shipping: Delivery within 5-7 business days
• Express Shipping: Delivery within 2-3 business days
• Next Day Delivery: Order by 2 PM for delivery the next business day (available in select cities)

The availability of shipping methods may vary depending on your location and the items in your order.

Shipping Costs

Shipping costs are calculated based on the following factors:

• Shipping method selected
• Delivery location
• Order weight and dimensions
• Order value

The exact shipping cost will be displayed at checkout before you complete your purchase. We offer free standard shipping on orders over ₹1000.

Delivery Timeframes

Estimated delivery timeframes are as follows:

• Metro Cities: 3-5 business days
• Other Urban Areas: 5-7 business days
• Rural Areas: 7-10 business days

Please note that these are estimated timeframes and actual delivery times may vary. Factors such as public holidays, extreme weather conditions, or unforeseen circumstances may affect delivery times.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the courier's website. We partner with reputable courier services to ensure reliable tracking and delivery.

International Shipping

Currently, we only ship within India. We are working on expanding our services to international locations and will update this policy when international shipping becomes available.

Delivery Process

Our delivery process is as follows:

1. Order confirmation: You'll receive an email confirming your order details.
2. Order processing: We'll prepare your items for shipment.
3. Shipping: Your order is handed over to our courier partner.
4. In transit: Your package is on its way to you.
5. Out for delivery: The package is in your local area and will be delivered soon.
6. Delivered: Your package has been delivered to the address provided.

Delivery Attempts and Failed Deliveries

Our courier partners will attempt delivery up to three times. If all attempts fail, the package will be returned to our warehouse. In such cases, we will contact you to arrange redelivery or process a refund.

Shipping Restrictions

Certain items may have shipping restrictions due to their nature or value. These may include:

• Hazardous materials
• Oversized items
• High-value items requiring special handling

We will inform you at checkout if any items in your cart have shipping restrictions.

Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with our courier partners to locate the package or process a replacement/refund as appropriate.

Contact Us

If you have any questions about our shipping and delivery policy, please contact our customer support team:

• Email: support@camdell.com
• Phone: +1 (555) 123-4567
• Live Chat: Available on our website

Our support team is available Monday to Saturday, 9 AM to 6 PM IST, to assist you with any queries or concerns.